Concerns and complaints
We recognise that things may not always go as you would like them to and when that happens we want to hear about it. Whatever your concern is, it will be treated confidentially and sensitively. We assure you that making a complaint will not adversely affect the care we provide.
If something happens which causes you concern, we would like to try and put it right straight away. Please speak to a member of the Wellbeing team first and we will make every effort to address your concerns and sort out any problems.
You can also call your local team on: 0300 123 1503*
Lines are open Monday to Friday (excluding Bank Holidays) 8am to 6pm
Or you can write to us at:
FAO Wellbeing Service Manager
Wellbeing Suffolk
Hospital Road
Bury St Edmunds
Suffolk
IP33 3ND
If you feel unable to raise your concern with the service, or if you feel your concern has not been resolved satisfactorily, you can register a complaint with our Patient, Advice and Liaison Service (PALS) and Complaints service.
PALS is available to provide information, advice and support to people who use our services, relatives and carers. The team can help to answer any questions you may have about the care the Trust provides and help guide you through services provided by the NHS and other organisations.
PALS is available to provide information, advice and support to people who use our services, relatives and carers. The team can help to answer any questions you may have about the care the Trust provides and help guide you through services provided by the NHS and other organisations.
PALS and Complaints,
Norfolk and Suffolk NHS Foundation Trust,
Floor 7,
County Hall,
Martineau Lane,
Norwich,
NR1 2DH
Telephone: 01603 421486 (Office hours only)
Email: PALSandComplaints@nsft.nhs.uk
*Calls to 0300 numbers are charged at the same rate as calls to standard UK landline numbers and are usually included within mobile and landline call allowances. Please check with your phone provider if you're unsure about your tariff.